Polycom HDX Series

Configuration Guide for Registration at the VEEDEEO Cloud Gatekeeper

Connect your Polycom® HDX Series video systems to the Cloud Video Gateway and have borderless video meetings with external parties.

VEEDEEO enables you to easily connect your POLYCOM® video conferencing systems to the cloud and unleash the full potential of your video rooms to have simple point-to-point video calls or multipoint video meetings with anyone in the world.

By registering your video systems in the VEEDEEO cloud you don't need any other intermediate hardware or infrastructure to have internal and external video calls, reducing complexity and infrastructure costs.

This guide covers Polycom® HDX Series video conferencing systems, models HDX6000, HDX7000, HDX8000 and HDX9000.

General Settings

Please consider the following settings under Settings arrow_forward Administrator Settings arrow_forward Network 1

Step # Setting Menu Path Notes
1 Set the Default Call Protocol > Call Preference > Enable SIP or H323
2 Set the Default Call Rates to 1920 Kbps > Call Preference > Preferred Speeds > For placing calls = 1920 / For placing calls = 1920
3 Change Default Transport Protocol to TCP or TLS > IP Network > SIP Settings > Transport Protocol = TCP / TLS
4 Set Max.bandwidth > IP Network > Quality of Service > Max.Transmit Bandwidth = 1920 / Max.Receive Bandwidth = 1920

H323 Registration

Please consider the following settings under Settings arrow_forward Administrator Settings arrow_forward Network 1

Step # Setting Menu Path Notes
1 Activate Gatekeeper > IP Network > H323 Settings > Use Gatekeeper = Specify
2 Set H323 name > IP Network > H323 Settings > H323 Name = Video Number View instructions on how to get your video number and registration PIN
3 Set H323 extension > IP Network > H323 Settings > H323 Extension = Video Number
4 Set H323 gatekeeper > IP Network > H323 Settings > Primary Gatekeeper = veedeeo.net or 23.251.132.153
5 Set H323 authentication > IP Network > H323 Settings > Authentication > Login Name = Video Number / Password = Registration PIN
6 Disable H460 firewall traversal > IP Network > H323 Settings > Enable H460 = false

SIP Registration

Please consider the following settings under Settings arrow_forward Administrator Settings arrow_forward Network 1

Step # Setting Menu Path Notes
1 Activate SIP Server > IP Network > SIP Settings > SIP Server Configuration = Specify
2 Set SIP authentication > IP Network > SIP Settings > Authentication Name = Video Number / Password = Registration PIN View instructions on how to get your video number and registration PIN
3 Set server name > IP Network > SIP Settings > Server Name = veedeeo.net or 23.251.132.153

Need help configuring your equipments?

Contact our support team to help you configure your video conferencing systems and troubleshoot connectivity issues.

Contact support View network settings
bug_report Fight back COVID-19